Data Deletion
How to request deletion of your personal data — including WhatsApp conversation data — from the Onnitix platform.
- Company:
- Onni Solutions LLC
- Platform:
- Onnitix
- Contact:
- admin@onnitix.ai
- Last updated:
- June 2026
1. Your right to deletion
You can ask us to delete the personal data we hold about you. This includes data processed through the WhatsApp Business Platform (Meta) — such as your phone number, the messages you exchanged with a business's WhatsApp number, and any appointment, lead, or contact details stored by Onnitix on behalf of that business.
2. How to request deletion
Choose whichever is easiest:
- By email: Send a message to admin@onnitix.ai with the subject "Data Deletion Request". Include the WhatsApp phone number you used (and, if you know it, the business's name) so we can locate your data.
- On WhatsApp: Reply "DELETE MY DATA" to the business's WhatsApp number you messaged. The request is forwarded to us for processing.
We may ask you to confirm the request from the same phone number to verify it is really you, before any data is deleted.
3. What gets deleted
- Your WhatsApp conversation history with the business, as stored by Onnitix.
- Your contact details (phone number, name) and any saved operational records — such as appointments, bookings, or leads — unless the business is legally required to retain certain records.
4. Timeline
We acknowledge deletion requests within 7 days and complete deletion within 30 days. Some data may be retained for a limited period only where required by law (for example, record-keeping or tax obligations); we will tell you if that applies.
5. A note on business clients
Onnitix processes end-user data on behalf of each business client (the data controller). When you ask us to delete your data, we act on it and, where appropriate, notify the business. To close a business account entirely, the account administrator can email admin@onnitix.ai.