Privacy Policy

Company:

Onni Solutions LLC

Platform:

Onnitix

Contact:

admin@onnitix.ai

Last updated:

June 2026

1. Who we are

Onnitix is a product of Onni Solutions LLC ("Onnitix," "we," "our," or "us"). Onnitix is a multi-vertical AI automation platform — the "Onnitix Agentic OS" — that builds and operates AI assistants and workflow automation for businesses across the Middle East and North Africa, primarily over the WhatsApp Business Platform. This includes our own vertical products, Iyadati (for medical clinics) and Muftahi (for real-estate teams), as well as custom automation we operate on behalf of business clients.

This Privacy Policy explains how we collect, use, share, and protect information in connection with the Onnitix platform and the assistants we operate on it.

2. Who this policy applies to

• Business clients — businesses (clinics, agencies, and other organisations) that subscribe to Onnitix or one of its products and use the platform to automate their customer communication.
• End users — the customers, patients, leads, and contacts who message a business's WhatsApp number powered by Onnitix.
• Website visitors — anyone who visits onnitix.ai or our product sites.

3. Information we collect

3.1 From business clients

When a business signs up for Onnitix or one of its products, we collect:

• Business name, address, and contact information
• Names and contact details of account administrators and staff users
• WhatsApp Business Account details required for API integration
• Configuration data such as schedules, availability, services, and assistant settings
• Billing and subscription information

3.2 From end-user conversations (via WhatsApp)

When end users interact with a business's WhatsApp number powered by Onnitix, we may process:

• The WhatsApp phone number used to message the business
• The name provided during the conversation
• The content of messages exchanged with the assistant (text, and media where sent)
• Operational data the assistant creates on the business's behalf — for example appointments, bookings, leads, viewings, or enquiries
• Message timestamps and delivery/read status

We process this data on behalf of, and on the instructions of, the business client. The kind of operational data depends on the product — for clinics it is appointment logistics; for real-estate teams it is lead and viewing details. We do not seek to collect sensitive personal data beyond what is necessary to deliver the requested service.

3.3 From website visitors

When you visit our sites we may automatically collect standard web analytics data, including IP address, browser type, pages visited, and referring URLs, using standard analytics tools.

4. WhatsApp and the Meta platform

Onnitix integrates with the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"). Messages between end users and a business are transmitted through Meta's WhatsApp infrastructure, and Meta acts as a processor/sub-processor of that message traffic. By messaging a business's WhatsApp number powered by Onnitix, end users are also subject to WhatsApp's own Terms of Service and Privacy Policy in addition to this policy.

We use the WhatsApp Business Platform in compliance with Meta's policies. Message content is used solely to operate the assistant and deliver the service the business has configured. We do not use end-user WhatsApp messages for advertising, profiling, or any purpose beyond delivering that service.

5. AI processing and sub-processors

Onnitix uses artificial-intelligence models to understand messages and generate replies. To do this, message content and relevant context may be sent to trusted AI sub-processors — including Anthropic (the Claude models) — strictly to generate the assistant's response. Our AI sub-processors process this data only on our instructions and do not use it to train their foundation models on our behalf.

6. How we use information

• To provide and operate the Onnitix platform and the assistants configured by our clients
• To understand incoming messages and generate accurate replies in Arabic and English
• To carry out the requested actions — booking, scheduling, qualifying leads, reminders, and follow-ups
• To enable client staff to manage conversations and operational records through the platform
• To maintain, secure, improve, and develop the platform
• To provide customer support to our business clients
• To comply with our legal obligations

Our legal basis for processing is the performance of our contract with the business client, our and the client's legitimate interests in operating the service, the consent obtained by the business where required, and compliance with legal obligations.

7. Data sharing and disclosure

We do not sell personal data. We may share information with:

• The business client: conversation and operational data is shared with the business whose WhatsApp number the end user contacted — this is the core purpose of the service.
• Meta / WhatsApp: messages are transmitted via the WhatsApp Business Platform infrastructure operated by Meta.
• AI sub-processors: such as Anthropic, to generate assistant replies, as described above.
• WhatsApp Business API providers: we may use an accredited WhatsApp Business Solution Provider to connect to the platform; they operate under their own privacy policy and Meta's partner policies.
• Infrastructure providers: trusted cloud-hosting and database providers that process data only on our instructions.
• Legal requirements: when required by applicable law, court order, or a competent regulatory authority.

8. Data retention

Conversation and operational data is retained for the duration of the business client's subscription and for up to 12 months after the subscription ends, after which it is securely deleted unless longer retention is required by law. Business account data is retained for the duration of the contract plus 24 months. End users may request earlier deletion at any time — see section 10 and our Data Deletion page.

9. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Data transmitted between end users, WhatsApp, and our platform is encrypted in transit. Access to personal data is restricted to authorised personnel on a need-to-know basis.

10. Your rights

Subject to applicable law, individuals whose data we process may have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate personal data.
• Deletion — request deletion of your personal data, subject to legal obligations.
• Objection — object to certain types of processing.

To exercise these rights, or to request deletion of your data, contact us at admin@onnitix.ai or follow the steps on our Data Deletion page.

11. Children's privacy

Onnitix is intended for use by businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

12. International data transfers

Onni Solutions LLC is based in Jordan. Data may be processed on servers located in Jordan or in other countries where our cloud-infrastructure and AI sub-processors operate. By using the service, you consent to the transfer of your information to these locations, subject to appropriate safeguards.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify business clients of material changes by email. Continued use of the service after changes constitutes acceptance of the updated policy. The current version is always available at onnitix.ai/privacy/.

14. Contact us

For any privacy-related question, request, or concern: