Terms of Service

Company:

Onni Solutions LLC

Platform:

Onnitix

Contact:

admin@onnitix.ai

Last updated:

June 2026

1. Agreement to terms

By accessing or using the Onnitix platform and its products (the "Service"), operated by Onni Solutions LLC ("Onnitix," the "Company," "we," "us," or "our") at onnitix.ai and its product sites, you agree to be bound by these Terms of Service ("Terms"). Onnitix is a product of Onni Solutions LLC. If you do not agree to these Terms, do not use the Service.

2. Description of the Service

Onnitix is a multi-vertical AI automation platform — the "Onnitix Agentic OS" — that enables businesses to automate customer communication and operational workflows, primarily over the WhatsApp Business Platform. The Service includes AI assistants that handle conversations, scheduling, lead qualification, confirmations, reminders, and escalation to staff, together with a dashboard for managing them. It powers our own vertical products, Iyadati (for clinics) and Muftahi (for real-estate teams), as well as custom automation we build and operate for clients.

3. Eligibility and accounts

The Service is intended for registered businesses and organisations. By subscribing to Onnitix, you represent that:

• You are a duly registered business in your jurisdiction.
• You have the legal authority to bind your organisation to these Terms.
• You possess a valid WhatsApp Business Account and the necessary permissions to integrate it with third-party services.
• You will use the Service only for lawful purposes and in compliance with applicable regulations, including the data-protection and sector-specific laws of Jordan and your operating jurisdiction.

4. WhatsApp and Meta compliance

The Service uses the WhatsApp Business Platform provided by Meta. Your use of Onnitix requires compliance with Meta's WhatsApp Business Policy and WhatsApp Commerce Policy. You are responsible for ensuring that messages sent through your business's WhatsApp number comply with WhatsApp's policies and applicable law. You must not use the Service to send spam, unsolicited messages, or content that violates WhatsApp's terms.

5. Acceptable use

You agree that you will not, and will not permit others to:

• Use the Service for any unlawful, fraudulent, abusive, or deceptive purpose.
• Send messages without the consent required by applicable law or WhatsApp's policies.
• Attempt to gain unauthorised access to the platform, other accounts, or its underlying systems.
• Interfere with, disrupt, or place an undue load on the Service or its infrastructure.
• Copy, modify, distribute, resell, or reverse-engineer any part of the Service.

6. Client responsibilities

As a business client, you are responsible for:

• Maintaining the accuracy of your configuration, schedules, and assistant settings.
• Ensuring your staff monitors escalations and messages that require human attention.
• Obtaining any required end-user consent for automated communication where the law requires it.
• Maintaining the confidentiality of your account credentials.
• Complying with all regulations applicable to your sector and jurisdiction.
• Promptly notifying us of any unauthorised account access or security incident.

7. AI-generated content

The Service uses artificial intelligence to generate replies and take actions on your behalf. AI output may occasionally be inaccurate or incomplete. The Service does not provide professional, legal, medical, or financial advice. You are responsible for supervising the assistant, configuring it appropriately, and ensuring appropriate human follow-up for your customers. You should not rely on AI output for decisions that require professional judgement.

8. Service availability

We aim to provide a reliable and available Service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control (including WhatsApp or Meta platform outages, or third-party AI provider outages). We will use reasonable efforts to notify clients of planned maintenance in advance.

9. Subscriptions, billing, and tiers

Onnitix is a paid SaaS service offered on subscription, generally on a monthly or annual basis and across different tiers with differing features and usage allowances. Pricing applicable to your account is set out at sign-up or agreed separately. Unless stated otherwise, subscriptions auto-renew until cancelled. Fees are non-refundable except where required by law or expressly stated; refund requests are considered on a case-by-case basis. Failure to pay may result in suspension or termination of the Service. We may change pricing or tier features on reasonable prior notice.

10. Intellectual property

The Onnitix platform — including all software, AI configurations, interfaces, branding, and content — is owned by Onni Solutions LLC and protected by applicable intellectual-property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You retain ownership of your own data and content; you grant us the rights necessary to process it to provide the Service.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

12. Limitation of liability

To the maximum extent permitted by applicable law, Onni Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you paid in the three months preceding the claim.

13. Termination

Either party may terminate the subscription with 30 days' written notice. We may immediately suspend or terminate your account if you materially breach these Terms, fail to pay, or engage in conduct that violates WhatsApp's or Meta's policies or applicable law. Upon termination, your access to the Service will cease and data will be handled per our Privacy Policy.

14. Governing law and disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute arising from these Terms or the Service shall be resolved first through good-faith negotiation and, if unresolved, through the competent courts of Amman, Jordan.

15. Changes to these Terms

We may update these Terms from time to time. We will notify clients of material changes at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms should be directed to: